Rejuvenate360 LLC · rejuvenate360.net
Effective Date: November 1, 2026
Last Updated: November 1, 2026
1. Overview
Because our products are sensitive research compounds, we cannot accept returns once an order has left our control. We stand behind every shipment, though: if your order arrives damaged, incorrect, or incomplete, we will make it right as described below.
2. Quick Reference
Situation
What we offer
Report within
Order cancelled before it ships
Full refund to original payment method
Before shipment
Damaged in transit (broken vial, compromised seal)
One-time replacement of the affected item
72 hours of delivery
Wrong item received
Correct item shipped at no cost
72 hours of delivery
Missing item from order
Missing item shipped, or refund for that item
72 hours of delivery
Package marked delivered but not received
Investigation with the carrier; see Section 6
7 days of delivery scan
Change of mind, no longer needed, ordered by mistake
Not eligible
—
Opened, reconstituted, or improperly stored products
Not eligible
—
3. Order Cancellations
You may cancel an order for a full refund any time before it ships. Email support@rejuvenate360.net with your order number as soon as possible. Once an order has shipped, it cannot be cancelled.
4. Damaged, Incorrect, or Missing Items
To file a claim, email support@rejuvenate360.net within 72 hours of delivery with:
- Your order number
- Clear photos of the outer package, the shipping label, and every affected item
- A short description of the problem
We review each claim within 2 business days. Approved claims receive a one-time replacement of the affected item, shipped at our cost. If the item is out of stock, we will issue a refund or store credit for that item instead. One replacement is allowed per item per order.
Please keep all original packaging until your claim is resolved. We may ask you to return a wrong item using a prepaid label we provide.
5. Items That Are Not Eligible
We do not offer refunds, returns, or replacements for:
- Change of mind, dissatisfaction, or ordering the wrong product
- Products that have been opened, reconstituted, or had their seal broken (except where damage occurred in transit)
- Products damaged by improper storage or handling after delivery
- Claims reported after the time limits above
- Orders delayed by the carrier, weather, or other events outside our control
- Orders cancelled by us because of a violation of our Terms of Service or Research Use Disclaimer
6. Lost or Stolen Packages
If tracking shows your package as delivered but you did not receive it, please check with neighbors and your building’s mail area, then contact us within 7 days of the delivery scan. We will open a claim with the carrier and decide on a replacement or refund once the carrier’s investigation is complete. We are not responsible for packages lost or stolen after the carrier confirms delivery to the address provided, and we recommend choosing signature confirmation at checkout.
7. Incorrect Shipping Address
Please check your shipping address before you place an order. We are not responsible for orders shipped to an incorrect address entered by the customer. If a package is returned to us for this reason, we can reship it once you pay the new shipping cost, or refund the product cost minus original shipping and a 15% restocking fee.
8. How Refunds Are Issued
Approved refunds are issued to the original payment method within 5–7 business days of approval. Your bank or card issuer may take additional time to post the credit. Original shipping charges are refunded only when the error was ours.
9. Chargebacks
Please contact us before filing a chargeback so we can resolve the issue quickly. Filing a chargeback for an order that was delivered as described may result in suspension of your account.
10. Changes to This Policy
We may update this Policy at any time by posting a revised version on this page with a new “Last Updated” date. The policy in effect on the date of your order applies to that order.
11. Contact Us
Rejuvenate360 LLC
1621 Central Ave
Cheyenne, WY 82001
Email: support@rejuvenate360.net
Phone: 800-364-6084
Website: rejuvenate360.net